We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in Nigeria

  1. Contact Seller: Go to your order history and select the item. Discuss the issue with the seller and see possible solutions
  2. Apply for Refund: If you can't come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
  3. Get Money Back in 15 Days:

Most sellers will return your money in 15 days, however; if it's not resolved, you can contact muozi.com from the order detail page to escalate your dispute.



If you encounter any issues, we encourage you to contact the seller first. If you can't reach an agreement, you can apply for a refund by opening a dispute.



If you think that a seller (or a buyer) has violated muozi.com trading rules, you have the ability to send report to our team for review. This will help us to make sure we provide you a safety shopping experience.



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